Frequently Asked Questions

First, enter all relevant information regarding the people you are associated with on your entry forms. These are generally owners, riders and trainers. Next, enter your horse information.

See Getting Started for more details.

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You control who is able to view the personal data you store in Equestrian Connect. For each person you store in the the system, use the privacy settings to determine who can view your contact information, address, and birthday on the web site.

Sensitive data that you store in Equestrian Connect can be viewed only by you, and by show managers who receive your electronic entries.

Privacy Settings

When you create or edit a person’s record in Equestrian Connect, use the Privacy settings to determine who can view your contact information, address, and birthday on the web site.

• Do Not Share: only you can view this information.
• Share with Everyone: all Equestrian Connect users can view this information.
• Share with People in MyEqConnect: only you and the people in your My People list can view this information. Typically, these are the riders, owners and trainers you work with.

Contact information and birthday will always be made available to print on an entry form.

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Equestrian Connect only permits one account holder to edit a person or horse. Typically, the person who added the person or horse to the system has the ability to make edits.

In many cases, a trainer creates an Equestrian Connect account and enters and maintains all the pertinent data for his clients.

Or, individual clients my enter and maintain their people and horses using their own accounts, and share the information with their trainer by adding the trainer to their My People list.

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If the system tells you that, most likely someone else has already entered the horse or person in Equestrian Connect. You may still add that person to your account. Use the “Find Person” button to locate the person, then add them to your My EqConnect.

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To remove a person or horse from your account, click the “X” icon next to their name on your My EqConnect page. The person or horse will remain in the general member list. To have a person or horse permanently deleted, contact us at info@equestrianconnect.com. Please include the person or horse’s name and USEF number.

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Please send us an email at info@equestrianconnect.com requesting that change.  Please include your name, email and USEF number, and the same information for the related owner of the account.

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Please send us an email at info@equestrianconnect.com informing us of your purchase, and requesting that change. Please include your name, email address and USEF number, the name and USEF number for your horse, and the name and USEF number (if you know it) of the previous owner and trainer.

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The trial expiration date is printed on your My EqConnect page.

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You pay for your annual subscription at time of purchase. We recommend purchasing subscriptions a few days before you intend to create entry forms, to allow time for the payment to be processed.

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If you plan to use different credit cards to pay, select only those horses to be paid by one credit card.

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For horses without an annual subscription, you will be charged a fee for each entry form you create. The cost will be displayed when you select the horses you want to enter in a show. Once you have completed the entry process and downloaded your forms, you will be directed to Paypal to pay your fees using a credit card or Paypal account.

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For each purchase, the system automatically creates an invoice for your records and stores it in your My EqConnect page. See My EqConnect > My Account > My Invoices.

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On Windows, you will need to install Adobe Reader to view, print and save the entry forms. Get Adobe Reader for free at Adobe.com. On Mac OS, you can use the pre-installed Preview application.

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You must have pop-up windows enabled in your browser. Most browsers have a setting that disables allow pop-ups (i.e. a Pop-Up Blocker). We recommend that you set your browser to accept only Equestrian Connect to minimize other unwanted pop-ups. To change the settings, follow the steps for the browser you use:

• Safari: Select “Safari” menu > Preferences > Security. Uncheck “Block pop-up windows”.
• Internet Explorer: Select “Tools” menu > Pop-Up Blocker > Turn Off Pop-Up Blocker.
• Embedded Pop-Up Blockers: If you have set your browser to accept Equestrian Connect and are still being ask to disable Pop-Up Blockers, check your browser to see if Google is part of your browser’s tool bar. If so, on the far right of the screen is either a “wrench” icon or a setting tab. Click on it and go to options, Uncheck “Pop-Up Blockers”.

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When you create an entry form, you will select one or more of the horses from your My Horses list. If the horse you want to enter is not listed, you need to add it to your My Horses list. Go to “Horses” and either add the horse to the system, or search for it and save it to your My Horses list.

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When you create an entry form, you will designate the owner, trainer and riders by selecting them from your My People list. If the person you want to enter is not listed, you need to add it to your My People list. Go to “People” and either add the person to the system, or search for it and save it to your My People list. Check the appropriate boxes to list the person as an owner, trainer and/or rider.

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If you want to “stable” your horses with different barns on your entry forms, you will need create multiple groups of entries. First, select only the horses that will be going to the show and stabling with Trainer A. Create the entries. Then, go back and select the horses that will be attending the show and stabling with Trainer B.

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At this time, you can select only one owner for a horse. You can create a Person that consists of both owners names and one mailing address. Or you can select a single owner, and write in the additional owners after you have created your entry forms.

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There are two reasons you might not be able to view the entry form you created.

(1) On Windows, you will need to install Adobe Reader to view, print and save the entry forms. Get Adobe Reader for free at Adobe.com. On Mac OS, you can use the pre-installed Preview application.

(2) You must have pop-up windows enabled in your browser. Most browsers have a setting that disables allow pop-ups (i.e. a Pop-Up Blocker). We recommend that you set your browser to accept only Equestrian Connect to minimize other unwanted pop-ups. To change the settings, follow the steps for the browser you use:

• Safari: Select “Safari” menu > Preferences > Security. Uncheck “Block pop-up windows”.
• Internet Explorer: Select “Tools” menu > Pop-Up Blocker > Turn Off Pop-Up Blocker.
• Embedded Pop-Up Blockers: If you have set your browser to accept Equestrian Connect and are still being ask to disable Pop-Up Blockers, check your browser to see if Google is part of your browser’s tool bar. If so, on the far right of the screen is either a “wrench” icon or a setting tab. Click on it and go to options, Uncheck “Pop-Up Blockers”.

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For electronic entries, contact the show office to make changes.

To make changes to print and mail entries, you will need to re-create the entry. Select the horse you want to enter and check the “Overwrite existing entries” box.

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You can save completed entry forms on your computer as a PDF file.

Note: on Windows, you will need to install Adobe Reader to view, print and save the entry forms. On Mac OS X, you can use the pre-installed Preview application.

• Internet Explorer or Firefox (Windows): When you view an entry form, Adobe Reader will open it inside your browser window. To save the PDF file on your computer, click the Save button in the Adobe Reader toolbar.
• Safari (Mac OS): When you view an entry form, Safari will open it inside your browser window. To save the PDF file on your computer, select File menu > Save As.

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To change your password, go to www.equestrianconnect.com and click “Forgot your password or username?” You will be asked to provide your username, email address, and/or USEF number.

Your username cannot be changed.

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You control who is able to view the personal data you store in Equestrian Connect. For each person you store in the the system, use the privacy settings to determine who can view your contact information, address, and birthday on the web site.

Sensitive data that you store in Equestrian Connect can be viewed only by you, and by show managers who receive your electronic entries.

Privacy Settings

When you create or edit a person’s record in Equestrian Connect, use the Privacy settings to determine who can view your contact information, address, and birthday on the web site.

• Do Not Share: only you can view this information.
• Share with Everyone: all Equestrian Connect users can view this information.
• Share with People in MyEqConnect: only you and the people in your My People list can view this information. Typically, these are the riders, owners and trainers you work with.

Contact information and birthday will always be made available to print on an entry form.

[ Close ]

Equestrian Connect only permits one account holder to edit a person or horse. Typically, the person who added the person or horse to the system has the ability to make edits.

In many cases, a trainer creates an Equestrian Connect account and enters and maintains all the pertinent data for his clients.

Or, individual clients my enter and maintain their people and horses using their own accounts, and share the information with their trainer by adding the trainer to their My People list.

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We use SSL and database encryption technology to safely store sensitive data in our system.  This information is optional to respect the privacy of our members and users.

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