Frequently Asked Questions

Data Entry

How do I get started?

First, enter all relevant information regarding the people you are associated with on your entry forms. These are generally owners, riders and trainers. Next, enter your horse information.

See Getting Started for more details.

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Who is able to view the personal data I store for myself and the people I add to My EqConnect?

You control who is able to view the personal data you store in Equestrian Connect. For each person you store in the the system, use the privacy settings to determine who can view your contact information, address, and birthday on the web site.

Sensitive data that you store in Equestrian Connect can be viewed only by you, and by show managers who receive your electronic entries.

Privacy Settings

When you create or edit a person’s record in Equestrian Connect, use the Privacy settings to determine who can view your contact information, address, and birthday on the web site.

  • Do Not Share: only you can view this information.
  • Share with Everyone: all Equestrian Connect users can view this information.
  • Share with People in MyEqConnect: only you and the people in your My People list can view this information. Typically, these are the riders, owners and trainers you work with.

Contact information and birthday will always be made available to print on an entry form.

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Who can make changes to the people and horses stored in Equestrian Connect?

Equestrian Connect only permits one account holder to edit a person or horse. Typically, the person who added the person or horse to the system has the ability to make edits.

In many cases, a trainer creates an Equestrian Connect account and enters and maintains all the pertinent data for his clients.

Or, individual clients my enter and maintain their people and horses using their own accounts, and share the information with their trainer by adding the trainer to their My People list.

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I tried to add a person or horse, but someone with that USEF number is already in the system. What do I do?

If the system tells you that, most likely someone else has already entered the horse or person in Equestrian Connect. You may still add that person to your account. Use the “Find Person” button to locate the person, then add them to your My EqConnect.

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How do I remove a person or horse from my account?

To remove a person or horse from your account, click the “X” icon next to their name on your My EqConnect page. The person or horse will remain in the general member list. To have a person or horse permanently deleted, contact us at info@equestrianconnect.com. Please include the person or horse’s name and USEF number.

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I want to remove myself from a trainer’s account, or retain control of my own data, even if my trainer entered me to start with. What do I do?

Please send us an email at info@equestrianconnect.com requesting that change.  Please include your name, email and USEF number, and the same information for the related owner of the account.

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I just bought a new horse. How do I transfer it in Equestrian Connect from the previous owner?

Please send us an email at info@equestrianconnect.com informing us of your purchase, and requesting that change. Please include your name, email address and USEF number, the name and USEF number for your horse, and the name and USEF number (if you know it) of the previous owner and trainer.

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How To Purchase

When will my free trial expire?

The trial expiration date is printed on your My EqConnect page.

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When do I pay for my annual subscription?

You pay for your annual subscription at time of purchase via PayPal. We recommend purchasing subscriptions a few days before you intend to create entry forms, to allow time for the payment to be processed.

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Can I use different credit cards to purchase subscriptions for different horses?

If you plan to use different credit cards to pay, select only those horses to be paid by one credit card.

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Can I pay for entry forms without an annual subscription?

For horses without an annual subscription, you will be charged a fee for each entry form you create. The cost will be displayed when you select the horses you want to enter in a show. Once you have completed the entry process and downloaded your forms, you will be directed to Paypal to pay your fees using a credit card or Paypal account.

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Where do I find records of my purchases?

For each purchase, the system automatically creates an invoice for your records and stores it in your My EqConnect page. See My EqConnect > My Account > My Invoices.

My Invoices will also display the balance due for each invoice. Click the invoice number to view and print the invoice, and click “Pay Now Online” to pay the invoice via PayPal.

There may be a delay of 24-36 hours before new payments are posted in the system.

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Why was my ability to create entry forms suspended?

If your payment does not clear for any reason, your ability to create entry forms will be suspended, and you will receive an email alerting you to unpaid fees.

Invoices that are not paid within 15 days will result in the suspension of that horse – meaning you will not be able to create entry forms for the particular horse(s) until the invoice is paid. In some cases, it may result in the suspension of the entire account.

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Entry Forms

What software program do I need to view, save and print entry forms?

On Windows, you will need to install Adobe Reader to view, print and save the entry forms. Get Adobe Reader for free at Adobe.com. On Mac OS, you can use the pre-installed Preview application.

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How do I enable pop-up windows in my web browser?

You must have pop-up windows enabled in your browser. Most browsers have a setting that disables allow pop-ups (i.e. a Pop-Up Blocker). We recommend that you set your browser to accept only Equestrian Connect to minimize other unwanted pop-ups. To change the settings, follow the steps for the browser you use:

  • Firefox (Mac OS): Select “Firefox” menu > Preferences > Content. Uncheck “Block pop-up windows”.
  • Firefox (Windows): Select “Tools” menu > Options > Content. Uncheck “Block pop-up windows”.
  • Safari: Select “Safari” menu > Preferences > Security. Uncheck “Block pop-up windows”.
  • Internet Explorer: Select “Tools” menu > Pop-Up Blocker > Turn Off Pop-Up Blocker.
  • Embedded Pop-Up Blockers: If you have set your browser to accept Equestrian Connect and are still being ask to disable Pop-Up Blockers, check your browser to see if Google is part of your browser’s tool bar. If so, on the far right of the screen is either a “wrench” icon or a setting tab. Click on it and go to options, Uncheck “Pop-Up Blockers”.

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When I create an entry form, the horse I want to enter is missing from the list. How do I add my horse to the list?

When you create an entry form, you will select one or more of the horses from your My Horses list. If the horse you want to enter is not listed, you need to add it to your My Horses list. Go to “Horses” and either add the horse to the system, or search for it and save it to your My Horses list.

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When I create an entry form, the person I want to select as the owner, trainer or rider is missing from the list. How do I add people to the list?

When you create an entry form, you will designate the owner, trainer and riders by selecting them from your My People list. If the person you want to enter is not listed, you need to add it to your My People list. Go to “People” and either add the person to the system, or search for it and save it to your My People list. Check the appropriate boxes to list the person as an owner, trainer and/or rider.

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How do I enter more than 2 riders for a horse that I’m taking to a show?

Equestrian Connect supports up to two riders for each entry form.

To add a 3rd or 4th rider, you will need to create a second entry form for the horse. You will follow the same process you did the first time. However, when you select the horse again, it will say “Printed” next to its name. Select the horse and check the “Overwrite existing entries” box.

Equestrian Connect saves only one entry per horse. The most recent entry created for the horse is the one saved. Don’t forget to staple the entries together before mailing them in.

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How do I create entries for horses that show with different trainers?

If you want to “stable” your horses with different barns on your entry forms, you will need create multiple groups of entries. First, select only the horses that will be going to the show and stabling with Trainer A. Create the entries. Then, go back and select the horses that will be attending the show and stabling with Trainer B.

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How do I select multiple owners for a horse?

At this time, you can select only one owner for a horse. You can create a Person that consists of both owners names and one mailing address. Or you can select a single owner, and write in the additional owners after you have created your entry forms.

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Why can’t I view the entry form I created?

There are two reasons you might not be able to view the entry form you created.

(1) On Windows, you will need to install Adobe Reader to view, print and save the entry forms. Get Adobe Reader for free at Adobe.com. On Mac OS, you can use the pre-installed Preview application.

(2) You must have pop-up windows enabled in your browser. Most browsers have a setting that disables allow pop-ups (i.e. a Pop-Up Blocker). We recommend that you set your browser to accept only Equestrian Connect to minimize other unwanted pop-ups. To change the settings, follow the steps for the browser you use:

  • Firefox (Mac OS): Select “Firefox” menu > Preferences > Content. Uncheck “Block pop-up windows”.
  • Firefox (Windows): Select “Tools” menu > Options > Content. Uncheck “Block pop-up windows”.
  • Safari: Select “Safari” menu > Preferences > Security. Uncheck “Block pop-up windows”.
  • Internet Explorer: Select “Tools” menu > Pop-Up Blocker > Turn Off Pop-Up Blocker.
  • Embedded Pop-Up Blockers: If you have set your browser to accept Equestrian Connect and are still being ask to disable Pop-Up Blockers, check your browser to see if Google is part of your browser’s tool bar. If so, on the far right of the screen is either a “wrench” icon or a setting tab. Click on it and go to options, Uncheck “Pop-Up Blockers”.

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How do I make changes or correct a mistake on my entry form?

To make changes to your entry form, you will need to re-create it. Select the horse you want to enter and check the “Overwrite existing entries” box.

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How do I save a completed entry form on my computer?

You can save completed entry forms on your computer as a PDF file.

Note: on Windows, you will need to install Adobe Reader to view, print and save the entry forms. On Mac OS X, you can use the pre-installed Preview application.

  • Internet Explorer or Firefox (Windows): When you view an entry form, Adobe Reader will open it inside your browser window. To save the PDF file on your computer, click the Save button in the Adobe Reader toolbar.
  • Safari (Mac OS): When you view an entry form, Safari will open it inside your browser window. To save the PDF file on your computer, select File menu > Save As.
  • Firefox (Mac OS): When you view an entry form, Firefox will ask whether you want to view the PDF file or save it to your computer.

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Security

Can I change my user name and password?

To change your password, go to www.equestrianconnect.com and click “Forgot your password or username?” You will be asked to provide your username, email address, and/or USEF number.

Your username cannot be changed.

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Who is able to view the personal data I store for myself and the people I add to My EqConnect?

You control who is able to view the personal data you store in Equestrian Connect. For each person you store in the the system, use the privacy settings to determine who can view your contact information, address, and birthday on the web site.

Sensitive data that you store in Equestrian Connect can be viewed only by you, and by show managers who receive your electronic entries.

Privacy Settings

When you create or edit a person’s record in Equestrian Connect, use the Privacy settings to determine who can view your contact information, address, and birthday on the web site.

  • Do Not Share: only you can view this information.
  • Share with Everyone: all Equestrian Connect users can view this information.
  • Share with People in MyEqConnect: only you and the people in your My People list can view this information. Typically, these are the riders, owners and trainers you work with.

Contact information and birthday will always be made available to print on an entry form.

[ Close ]

Who can make changes to the people and horses stored in Equestrian Connect?

Equestrian Connect only permits one account holder to edit a person or horse. Typically, the person who added the person or horse to the system has the ability to make edits.

In many cases, a trainer creates an Equestrian Connect account and enters and maintains all the pertinent data for his clients.

Or, individual clients my enter and maintain their people and horses using their own accounts, and share the information with their trainer by adding the trainer to their My People list.

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How do you secure my sensitive data?

We use SSL and database encryption technology to safely store sensitive data in our system.  This information is optional to respect the privacy of our members and users.

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